Return/Exchange Policy: Custom and Personalized Items
The majority of Wendy Gold Studios™ maps and globes are made to order and considered “Final Sale,” including all customized pushpin maps, framed fine art prints, all vintage globes, and all personalized push pin globes. We truly believe you’ll love your custom creation, but please contact us if for any reason the final product does not meet your expectations.
Return/Exchange Policy: Non-custom Items
If an item is not damaged or faulty, we accept returns within 7 days of you receiving the piece. The item must be returned in the original condition for exchange or return to be processed, and you will be responsible for shipping return fees and a 20% restocking fee. If an item is damaged or faulty, we will replace the piece or accept a return without incurring any fees. The items that are eligible for a return/exchange are "quickship" push pin maps, canvas wall art maps, unframed fine art print maps, uncustomized push pin globes, journals, puzzles, playing cards, note cards, and small accessories.
Please contact us if for any reason the final product is damaged in transit or does not meet your expectations. We’ll do everything we can to repair or replace the item and make it right!